About US

Our Mission

We aim to provide you, the customer, with the best customized, long-term IT solutions while allowing you to relax and enjoy your PC. Our hope is to build friendly relationships and trust through loyalty and by delivering on our promises. We believe in using the limits of technology as guides, not limitations, and aim to return computer machines to their roots of automation, efficiency and reliability instead of causing irritations, disruptions and unnecessary costs. Our dream is to use technology to take you into the future with confidence instead of fear. Solutions are possible.

Below are answers to some of the questions we are asked the most

What is Online Computer Support?

Online support, commonly known as remote desktop support allows us to remotely fix most computer problems via "desktop sharing technology". We can interact with your computer remotely via the web and you can relax while your computer is being fixed.

How long will it take to fix my computer?

The length of The session all depends on the severity of your computer issue. A typical service lasts about 30-60 minutes. A full session may last as much as 2 hours.

Is the remote connection secure?

Absolutely!, The software we use creates a 256-bit encrypted connection between your computer and our computer. This Protocol offers the same security level that is used by Banks and credit card handlers. Once the computers are remotely linked it is a secure session that can not be accessed or viewed by anybody else. This ensures security and privacy

Mozy Online Backup - 2GB Free

How do I pay ?

Prior to any online session we will quote you a price and direct you to our checkout center. We currently utilize Pay Pal as our payment processor. Pay pal offers extremely secure online transactions. We will not ask for credit card information over the phone. If you are not satisfied with the support you received we will refund your money.

We also accept Silver as a form of payment. On average about $1.50 worth of pre 1964 us silver coins = 1 oz. You can see the current exchange rate HERE. Or you may use the prices posted HERE to determine per coin rate. To use this service simply pay for your repair via pay pal and let us know you want to mail us silver coin. We will provide you an address to do so .When we receive the coin we will refund your pay pal payment

Will I still be in control of my computer during the repair session?

Yes. During the session you are completely in control the whole time. You are the only person who can initiate a support session by logging in and you can end a session at any time by simply closing the support window. Furthermore, you still have control of your mouse (cursor). During a session you will see us using the cursor to locate and fix problems, but, at any time, you can override this by simply moving your mouse.

Can you support my older computer?

Yes. We support Computers running the Windows 2000 operating system or greater. Windows 2000,Windows ME, Windows XP, Windows Vista and Windows 7 are all supported by our remote desktop support

Can you reconnect to my computer after my repair session is over?

No. Not until you authorize another repair session. When you use our service you will be prompted to download a temporary desktop sharing application. The application permits interaction with your computer. When you close this temporary application. We can no longer connect to your desktop or computer.

What about my online privacy?

We only use your personal information to conduct business with you. Your personally identifiable information will not be rented, sold or shared with any third party. We may disclose information we have collected from any customer of the Service when we believe, in good faith, that the law or legal process requires it. This is including, but not limited to, content that violates child pornography laws, child sexual exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct.

Is the online service easy to use?

It is very simple ! Through remote desktop sharing, we link to your computer or server via the Internet and repair it directly. Just sit back and watch or work on something else while we get your computer back up and running. Once you confirm the connection we can perform all services.

Is your work Guaranteed?

Yes. Our computer repair service is guaranteed for 7 (seven) days. If you subsequently encounter the same problem within 7 days of the original session, you just notify us immediately and we will work to remedy the problem quickly and professionally.

I have an Apple Mac, can you support it?

No. Not at the moment. However, we are working on this and hopefully we will be able to extend our service to Apple Mac users soon.